Shipping policy
Last updated: 1 July 2026
Thank you for shopping with Stillform.
We aim to dispatch every order promptly and keep you informed throughout the process.
Processing Times
Orders are normally processed within 2–5 working days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
During product launches, seasonal periods or unforeseen circumstances, processing may take a little longer. If there is a significant delay, we will contact you using the email address provided with your order.
UK Delivery
We currently ship throughout the United Kingdom.
Delivery times vary depending on the service selected at checkout, but most UK orders arrive within 2–5 working days after dispatch.
Please note that delivery times are estimates and cannot be guaranteed.
International Shipping
Where international shipping is available, delivery times will vary by destination.
Customers are responsible for any import duties, customs charges or local taxes that may apply in their own country.
If international shipping is not available for your location, please contact us at connect@stillform.co.uk before placing an order.
Digital Products
Digital products are delivered electronically.
Where applicable, download instructions or access details will be sent to the email address used during purchase shortly after payment has been successfully processed.
Please ensure your email address is entered correctly and check your spam or junk folder if your confirmation email does not arrive.
Shipping Costs
Shipping charges are calculated at checkout and are displayed before payment is completed.
From time to time we may offer free delivery promotions, which will be clearly advertised on our website.
Tracking
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
Some lower-value items may be sent using an untracked postal service.
Incorrect Addresses
Please ensure your delivery address is accurate before completing your order.
Stillform cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
Lost or Delayed Deliveries
If your order has not arrived within a reasonable time after dispatch, please contact us at connect@stillform.co.uk and we will work with the delivery provider to investigate the issue.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery, including photographs of the packaging and the damaged item where possible.
We will work with you to resolve the issue as quickly as possible.
Contact
If you have any questions about shipping or delivery, please contact:
connect@stillform.co.uk